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Christina Libs
Knowledge Base Strategy Consultant
Hi, I'm Christina.
Hi, I'm Christina.
I'm an rec hockey player who professionally helps leaders build systems to distill knowledge into everyday service insights.
I'm an rec hockey player who professionally helps leaders build systems to distill knowledge into everyday service insights.
My Expertise:
My Expertise:
- Treating knowledge as technology.
- Applying automation to save time.
- Coaching teams to create culture using knowledge sharing rituals.
Read more about my work experience on LinkedIn.
Read more about my work experience on LinkedIn.
Turn service knowledge into a system delivering daily insights.
If you are hearing...
🔥
"Our help center is a mess - it's a hot potato"
💸
"Support is too reactive and expensive"
😖
"Employees burn out answering the same 5 questions"
"We need a more sustainable way to scale"
📈
I can help
♳
Capture first - turn everyday service interactions into reusable knowledge articles.
♴
Reuse often - make information easy to find.
♵
Improve continuously - maintain quality and consistency over time.
Professional Services Engagement Types
Fractional Program Manager
A commitment to regular practice includes;
Knowledge management strategy
KCS® coaching and team enablement
Help center and content structure
Support reporting and continuous improvement
Starts at 20% monthly
Deliverable: Roadmap, program support, and coaching.
Good if you’re ready to invest in a long-term knowledge base / self-service strategy.
Self-Service Snapshot
A one-time audit to understand how your system captures, reuses and scales knowledge - outlining problems and recommendations.
12 point checklist areas:
Reduce repeat support tickets
Improve knowledge base health and reusability
Strengthen self-service performance
Starts at $500
Deliverable:
12-point Audit and Recommendations Document
Good if you’re ready to make improvements within a week's time.
Self-Service Check
A quick review of your systems, workflows, and knowledge base(s).
FREE 1-hour session
Good if you’re exploring improvements to customer service operations.
Testimonials
Testimonials
"Christina took this impossible task on and made the dream real. Bring her on your team, give her a whiteboard and a dream and you will realize how lucky you are. You won't regret it."
- Melissa Burch, Knowledge and AI Executive
"Equipped with only a whiteboard and endless ingenuity, she was able to solve so many complicated customer service problems. I would work with Christina at any time on any project and feel confident of achieving a successful outcome."
- Chris Meyers - Director, Technical AI Delivery Services
"Libs is always encouraging us to play our best and have fun. Christina’s been a terrific captain, mentor, and pal — she’s upbeat, organized, involved, and has done a great job as a leader on the team."
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