About
About
Embedded Files
Photo: Paulius Musteikis
"Christina took this impossible task on and made the dream real. Bring her on your team, give her a whiteboard and a dream and you will realize how lucky you are. You won't regret it."
Melissa Burch - Director, Self-Service and Digital Success
"Equipped with only a whiteboard and endless ingenuity, she was able to solve so many complicated customer service problems. I would work with Christina at any time on any project and feel confident of achieving a successful outcome."
Chris Meyers - Director, Technical Services
"Libs is always encouraging us to play our best and have fun. Christina’s been a terrific captain, mentor, and pal — she’s upbeat, organized, involved, and has done a great job as a leader on the team."
Team Member - Madison Gay Hockey Association
Certifications
Certifications
Bachelor of Arts, University of Illinois at Urbana-Champaign, Class of 2011
Knowledge-Centered Service® v5 Certified
Zendesk Administrator Certified
Quiq, January 2025-present
Freelance Contracts, 2022+
Zendesk, 2015-2022
Epic, 2011-2014
Toolkit
Toolkit
Whiteboards
Pencil, Paper
Zendesk, Jira
WordPress, Notion
Pendo, Google Analytics
SQL, HTML
Canva, Miro
Ice Hockey
Ice Hockey
Christina has captained over 10 teams within the Madison Gay Hockey Association and co-leads hockey operations for the nonprofit organization with over 60 members and over 280 regular season skaters.
She has won the "MGHA All The Way" award twice, recognizing her contributions to team cohesion and community building.
Ultimate Frisbee
Ultimate Frisbee
Christina has captained her ultimate frisbee team "The Otter Team" for 7 consecutive years.
In 2024 and 2025, The Otter Team won the first and second ever 100+ team league-wide Team Spirit award, based on rankings submitted by competitors at the end of each game.
Google Sites
Report abuse